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SHIPPING AND PAYMENT TERMS

1. Your are entitled to indicate the method of payment of your order, which can be bank transfer or cash on delivery .

2. In case of home delivery any shipping fees will be charged in addition to the counter value of the product.

3. The invoice which includes the purchase price of the ordered product (s) and the occasional delivery charges will be delivered to the billing address given at the registration.

4. In case of Bank Transfer payment:

If the purchase price (plus any shipping fee) of the product is paid in advance by bank transfer, we only start the delivery of the product after the purchase price has been credited in our account.

a) If the ordered product(s) or parts of the ordered products are available from the central stock - you will be informed about this in the delivery notice - then we create a pro forma invoice for you, which will be sent via e- mail. Following the receipt of the pro forma invoice you must transfer the amount represented on the invoice to our bank account. Please indicate the order number of the pro forma invoice. As soon as the amount represented on the pro forma invoice has been credited to our bank account, the ordered product will be developed by the Supplier. The time of delivery is included in the shipping notification.

b) If one of the ordered product (s) or the central product is not available from stock ( s) you - you will be informed about this in the delivery notice - then you have the option to change your order . In case you do not wish to modify the original order , we will notify you about the arrival of products via phone or e-mail. Then we issue a pro forma invoice for you, which will be sent via e- mail. Following the receipt of the pro forma invoice you must transfer the amount represented on the invoice to our bank account. Please indicate the order number of the pro forma invoice. As soon as the amount represented on the pro forma invoice has been credited to our bank account, the ordered product will be developed by the Supplier.

 

5. Payment method in case of selecting cash on delivery:

In case of cash on delivery order your product purchase price and shipping charges are paid in cash upon delivery to the Supplier. The Supplier shall not be obliged to hand over all the ordered product until You pay its purchase price and shipping fee.

a) If the ordered product (s) is/are available in the central -stock (s ) - you will be informed about this in the delivery notice- then the ordered product will be shipped to the given delivery address. The date and the amount you pay ( gross purchase price of any products ordered + delivery costs ) are included in the delivery notice.

b) If the ordered product(s) or parts of the ordered products are available from the central stock - you will be informed about this in the delivery notice - then you have the option to change your order In case you do not wish to modify the original order , we will notify you about the arrival of products via phone or e-mail. Once the product (s) received - the date agreed by phone or e-mail - will be delivered.

 

6. If you would like to correct or modify delivery time you must contact the supplier directly. To do this you will need to sign the parcel number about which you can have further information from our colleague:

Phone:

E-mail:

7. Supplier details:

Central support contact info: Tel: +36 (1) 501-6200, E-mail: dpd@dpd.hu

8. Shipping fees:

We deliver the ordered items within 48 hours of the dispatch of the goods.

The delivery charge is based on the total weight of the products ordered, of which each customer receives the exact amount of information upon placing the order.

The delivery is done by our logistics partners. (DPD courier service)

9. All products ordered in the shop will be delivered only in Hungary. Delivery of products from outside the borders of Hungary is not possible, in case of abroad delivery we are entitled to cancel orders, at the same time inform you via email of the cancellation of the order. We are not responsible for any arising consequences regarding the latter.

10. Prior to the delivery we arrange the date of the delivery, via phone or e-mail. It is your responsibility to ensure receipting the package within the agreed period.

11. If delivery is unsuccessful upon reception, we will notify you via phone or e-mail. In case of repeated delivery the Supplier is entitled to charge an extra delivery charge.

12. Delivery is delivered to the shipping address specified in the order. You are required to enter an address as the delivery address, which can ensure the receipt of the ordered product. We cannot take any responsibilities for delivery delays resulting from inaccurate or incorrectly specified delivery address, or damages arising from the impossibility of delivery.

13. The Supplier primarily delivers the ordered product to the person specified in the registration by the Customer. Other persons are only entitled to have the product in the case of complete and conclusive procuration to receive the package and give it to the Supplier upon delivery. The Supplier shall not be obliged to check the authenticity of the procuration.

14. Upon the delivery of your package you are obliged to check, and complete fulfillment of the receipt to sign. In case of receipt service is not provided with any complaints relating to the quantitative deficiencies will not be accepted.

15. If you refuse to accept the package, you are required to indicate the reason for refusal. If you fail to give the reason for refusal, then you are not entitled to enforce any further complaints regarding your order or product .In case of refusing the receipt of the product without offering an explanation costs are charged to You.

16. You are obliged to check whether the items represented in the invoice are in line with the ordered and delivered products. In case of any problems, please contact our colleagues within 24 hours via phone to solve the problem.


Payment Options

 

Cash on delivery :

In cash upon receipt of the goods

Transfer in advance :

Bank transfer, the order will receive the following information

Bank account: Commerzbank Zrt. 14220232-04624006

All prices are in HUF and include 27% VAT .

 

Shipping costs

We deliver the ordered items within 48 hours of the dispatch of the goods .

The delivery charge is based on the total weight of the products ordered , of which each customer receives the exact amount of information during the ordering .

The delivery is done by our logistics partners. (DPD courier service)

 

TERMS AND CONDITIONS OF USE

The main characteristics of the object of the contract:

The agreement between the dealer and the customer's electronic contract can not be considered a written contract, thus it will not be registered and is not available in paper form . The form of contract between the merchant and the customer is electronic, is written in Hungarian. The date of the order for the goods is the date on which the order is transmitted to the dealer through the shop. Your order will come into effect when our customer service confirms your order via e-mail or telephone.

Automatic acknowledgment sent by the grofbuttler.hu is not equal to the acknowledgement of our customer service!

 

In case of consumer complaints, please contact us!

E- mail: info@grofbuttler.hu

Phone: +36 1 354 3832

 

REPURCHASE AND CONDITIONS OF WARRANTY:

The right of withdrawal

During ordering you can take advantage of 17/1999 . Unconditional right of withdrawal act by the government.

" ... § 4 (1 ) The consumer may cancel the contract without giving reasons within fourteen working days. (2 ) The consumer's right of withdrawal is due from the date when the goods are received. In case of providing service following the concluded contract, presuming that the business entity's obligation to provide information according to § 3 had been fulfilled. (3 ) If the business entity fails to comply with its information obligations under § 3, the consumer is entitled to exercise his right of cancellation from the date of receiving goods and in case of providing services he is entitled to exercised within three months from the date of conclusion. (4 ) If providing information in accordance with § 3 will take place within three months specified in paragraph (3 ) , the eight working days of withdrawal for the customer starts from the date when the notice was given . (5) The business entity is obliged to refund the amount paid by the consumer without delay, but no later than within thirty days of the withdrawal. The consumer shall exercise the right of withdrawal due to costs incurred in connection with the return of goods. Above the latter, the customer cannot be charged for further costs. However, the business entity may claim compensation for damages resulting from improper usage of the product ... "

The Count of Butler Winery is dedicated towards civilized and responsible consumption of alcohol. Webshop alcoholic beverages can be found in our webshop , thus it can be only visited by people over 18!

GRÓF BUTTLER BORÁSZAT ZRT. | 3300 EGER, NAGYKŐPOROS ÚT 23–25. | TEL: +36 (36) 515-335 | E-MAIL: INFO@GROFBUTTLER.HU | PRIVACY | SHIPPING AND PAYMENT INFORMATION